Building GenAI-First Pharma GCCs | GenAI-Powered Global Capability Centers – Episode 3
03 Jul 2025 | GCC
In this final episode of the series on “GenAI-Powered GCCs for the Future of Pharma”, Tarun Mathur (CTO, Indegene) and Emmanuel Puginier (Former Head, Global Business Services, Novartis) get practical about designing and modernizing GenAI-powered Global Capability Centers (GCCs) in the pharmaceutical industry.
What You Will Learn in This Episode:
- The blueprint for building a GenAI-first, hybrid GCC
- How to modernize legacy GCCs without disrupting what already works
- Why orchestration, not location, is the new focus in global delivery
- How to create a balanced, scalable model with human + AI agents working in sync
This isn’t just about adding AI—it’s about rethinking value creation, organizational design, and leadership in the age of intelligent operations. Whether you're launching a new GCC or upgrading an existing one, this episode offers actionable insights on how to future-proof your global operations.
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